Shipping & Returns

PROLONGED SEVERE WEATHER ACROSS THE U.S. MAY CAUSE SHIPPING DELAYS

Golden Steer Steak Company sells the highest quality meat in America and we understand that the integrity of that product is critical, which is why we work with a premier shipping partner whose facilities are carefully regulated and designed for perishable products. We are experts in meat, they are experts in shipping. 

Our shipments are processed Monday through Wednesday for Monday through Saturday delivery, according to the shipping method selected at checkout. Orders placed on Thursday and Friday are processed on the following Monday. Golden Steer Steak Co. does not ship on Saturday or Sunday and cannot deliver on Sunday.

To maintain the highest quality, our products are individually vacuum sealed after being hand-cut. Products are then frozen prior to shipment. To ensure that your product remains in excellent condition, products are placed inside an insulated cooler and filled with dry ice based on seasonal weather and distance from our fulfillment partner to the delivery address zip code. It’s a science. All additional packaging is then placed inside a sealed plastic envelope to prevent any moisture soaking the paper. The insulated interior boxes are incredibly sturdy and extremely effective and durable.

golden steer steak company packaging

ORDER TRACKING

If you have placed an order you can track the progress of your shipment through the link provided in your order confirmation email or alternatively in your account.

HOLIDAY SHIPPING

Last day to ship the Gunslinger, The Mafiosa, The Showman to arrive by December 25th is December 23rd. The Steer Setup must be ordered the Monday before to arrive in time. Please reach out to customer service with any questions or requests regarding scheduling.

SHIPPING RATES

Golden Steer Steak Company offers two shipping options. Total days to deliver is based on the selected shipping method. All orders over $50 have our standard shipping included, which is 3 days Fedex Home Delivery. We also offer overnight shipping for $40.

    SHIPPING CARRIERS

    We ship with FedEx. On the day your order ships, you will receive an email with your package's tracking number. We deliver within the continental United States. We do not ship to Puerto Rico, Guam, Hawaii, Alaska and other U.S. territories. At this time, we are unable to process international orders or deliver to PO and APO/FPO Boxes.

    STANDARD SHIPPING

    Standard shipping is shipped ground and will take 3-4 days based on delivery address. Orders must be received by 1 p.m. EST to be shipped out the same day. Standard shipping for orders received after 1 p.m. EST will be shipped the following business day. Orders placed on Thursday and Friday will be shipped out on Monday. Select products have specific delivery schedules, these products will directly indicate the shipping timeline in the description if different from our normal policy.

    RAPID SHIPPING

    For overnight orders to be received the next day, your order must be received by 1 p.m. EST Monday through Friday. Overnight shipping for orders received after 1 p.m. EST on Friday, will ship the following Monday.

    SHIPPING NOTES

    Golden Steer Steak Co. makes every attempt to fulfill orders as promptly as possible; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.

    • All shipments require a street address (sorry, no PO boxes).
    • Golden Steer Steak Co. is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses. 
    • Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
    • Golden Steer Steak Co. is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
    • Be sure to double check gift recipient addresses.
    • Billing customers are responsible to make sure gift recipients are available for delivery.

    ORDER MODIFICATIONS

    We are unable to make product modifications once an order has been confirmed. While we will make every attempt to fulfill requests to modify Delivery Date, Address, Gift Note etc. prior to shipment, once an order is in processing mode minimal changes are allowed to be made. All order modifications must be received during normal business hours. No modifications will be made for requests made on Saturday or Sunday. NO ORDER MODIFICATIONS CAN BE MADE 48 HOURS PRIOR TO SHIPMENT.

    REFUND POLICY

    Non-food items

    We have a 30-day return policy, which means you have 30 days after receiving your non-food item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

    To start a return, you can contact us at rare@goldensteersteakcompany.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

    You can always contact us for any customer service questions at rare@goldensteersteakcompany.com.

     

    Food items

    We have a 30-day refund or reship policy, which means you have 30 days after receiving your item to request a refund or a reshipment if the product is damaged or inedible.

    In order to issue a refund or reshipment we require photo and/or video of damaged or inedible product.

    Due to our products being perishable returns are never an option. Once you’ve taken photo and/or video evidence of damaged or inedible products we do ask you to dispose of the items. 

    To start a refund or request a reshipment, you can contact us at rare@goldensteersteakcompany.com. The review process will take no longer than 14 days from date of initiation. Returns and reshipment are accepted at the discretion of the customer service team member. If your refund is accepted, we’ll initiate the refund back to the payment provided. The refund should reflect on the account in 3-5 business days. Items sent back to us will never be accepted. If your reshipment is accepted the new product will be sent out at the sender's expense.

    You can always contact us for any customer service questions at rare@goldensteersteakcompany.com.

     

    Damages and issues 

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

     

    Exceptions / non-returnable items 

    Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as merchandise or literature). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

    Unfortunately, we cannot accept returns on sale items or gift cards. 

     

    Refunds 

    We will notify you once we’ve assessed your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.