Refund Policy

Non-food items

We have a 30-day return policy, which means you have 30 days after receiving your non-food item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at rare@goldensteersteakcompany.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any customer service questions at rare@goldensteersteakcompany.com.

 

Food items

We have a 30-day refund or reship policy, which means you have 30 days after receiving your item to request a refund or a reshipment if the product is damaged or inedible.

In order to issue a refund or reshipment we require photo and/or video of damaged or inedible product.

Due to our products being perishable returns are never an option. Once you’ve taken photo and/or video evidence of damaged or inedible products we do ask you to dispose of the items. 

To start a refund or request a reshipment, you can contact us at rare@goldensteersteakcompany.com. The review process will take no longer than 14 days from date of initiation. Returns and reshipment are accepted at the discretion of the customer service team member. If your refund is accepted, we’ll initiate the refund back to the payment provided. The refund should reflect on the account in 3-5 business days. Items sent back to us will never be accepted. If your reshipment is accepted the new product will be sent out at the sender's expense.

You can always contact us for any customer service questions at rare@goldensteersteakcompany.com.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as merchandise or literature). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. 

 

Refunds 

We will notify you once we’ve assessed your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.