FAQ

The legendary Golden Steer Steakhouse has been serving the “Best Steaks on Earth” since 1958. More than 60 years later and we’ve built a reputation around trust and quality. In 2020, COVID-19 hit and we began reimaging how we could continue to serve our loyal customers, which launched Golden Steer Steak Company. We wanted to bring the no nonsense, premium but unpretentious steaks that we’ve been serving for decades to your door. Finding a certified USDA Prime steak that is delectable and simple enough to throw out the A1 should be easy. But it doesn’t stop there. We believe in the full experience and making meals memorable.

Yes we do! You can select a one-time purchase or subscribe for a recurring shipment based on your own schedule. We know that every customer has unique needs which is why we make it easy to customize or skip shipments, and even completely opt-out of our recurring service at any time.

We ship everywhere in the USA except Guam, Puerto Rico, Alaska and Hawaii.

We will provide an estimated delivery date once you place an order. Exact shipping times vary based on your location. 

Once the order is placed, boxes typically ship out the next day! We ship every box with plenty of dry ice so every item will stay completely frozen while in transit. No signature is required for delivery.

At this time, recurring boxes are based on a specific SKU but we will be launching build-a-box soon.

Yes! As long as it hasn’t been shipped.

Of course! To see our videos, recipes, and instructions visit this page.

We source the highest quality meat from the plains of Nebraska and Colorado. We’ve been working with our partners for decades, which has allowed us to access the creme de la creme of meat. Every item has been taste-tested by experts and enjoyed by our restaurant patrons, is free of hormones and was raised without any unnecessary antibiotics.

All of our beef is wet-aged for a minimum of 28 days unless otherwise stated. To learn more about the difference between wet and dry aging learn more here.

Absolutely. We believe this is incredibly important to ensure the quality and safety of your product. To learn more about USDA grading check out our blog.

Your card will be charged at check out. For the subscription bundle your box will be charged the entire amount of each box with the 10% discount automatically added. You can modify or cancel your subscription at any time by contacting Customer Care at rare@goldensteersteakcompany.com and we will do our best to accommodate your request.

Yes. We use the same secure, 256-bit encrypted payment gateway trusted by OpenTable, Kickstarter, Lyft, Twitter and more. They store your credit card information and are fully PCI-compliant.

We'll email you to keep you up to date on the status of your order. You can also sign up for text message notifications. Sign into your account to view the status of your order.

Our cuts are individually vacuum sealed in high quality, airtight cryovac packages to lock in freshness and ensure a long shelf life in your freezer. All items are fully frozen and packed in an insulated box with dry ice for delivery direct to your door. All of our meat is USDA inspected.

No, you will not need to be home to sign for your package. It will be packed with plenty of dry ice to stay frozen for many hours after it arrives. That said, you should plan to unpack it and put it away in your freezer or fridge as soon as possible. We’ll send you an email and text message when your order arrives at your door.

Yes, we send delivery status updates via email and/or text message.

It is simple. You cancel your recurring membership anytime from your account. We will always send you an email and text message notification before your next box ships so you can make any adjustments needed. If your box has already shipped, you cannot cancel that box.

Simply click on the chat icon on our website and our team will get back to you as soon as possible. Typically within the hour.

Please reach out to customer support immediately at rare@goldensteerlasvegas.com.

First, contact us immediately either through the chat function or through email. We will need your name and order # along with a photo of any damage or issues. A team member will be assigned to your ticket and will open a case. We will aim to resolve all issues within 14 days pending investigation. Any refunds will be processed on the original form of payment and can take up to 48 hours to process.